1. Return Policy

Due to hygiene and safety reasons, we do not accept returns for opened or used products. However, we accept returns under the following conditions:

• The item is unused, unopened, and in its original packaging.
• The return request is made within 24 hours of receiving the product.

2. Refund Policy

Refunds are only applicable under the following circumstances:

• The wrong product was delivered.
• The product was damaged during transit.
• The product is defective or faulty.

3. How to Request a Return or Refund

To initiate a return or refund request:

1. Contact Us: Reach out to our support team at 0781 234 567 or email info@misk-iq.com within 24 hours of receiving the product.
2. Provide Details: Share your order number, the issue with the product, and photographic evidence if applicable (e.g., for damages).
3. Review Process: Our team will review your request and provide instructions for the next steps.

4. Return Shipping

If a return is approved:

• The product must be returned in its original packaging.
• You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product delivered).

5. Refund Process

Approved refunds will be processed as follows:

• If payment was made via cash on delivery, the refund will be issued in cash or through an alternative agreed-upon method.
• Refunds will be processed within 7 business days after the returned product is received and inspected.

6. Important Notes

• Refunds and returns are only applicable to purchases made directly through www.misk-iq.com.
• Sale items and discounted products are not eligible for returns or refunds unless they are defective or damaged.
• We reserve the right to decline return or refund requests that do not meet our policy conditions.

Need Help?

If you have questions or need further assistance with a return or refund, please contact us:

• Phone: 0781 234 567
• Email: info@misk-iq.com

We’re here to ensure your experience with Misk is exceptional. Thank you for choosing us for your fragrance needs.